Our Products

If your order is in the "processing" stage it means that no payment has been made. When payment has been completed your order will move to "Payment received". If you are experiencing problems making payment please contact our Customer Service Team.

I have placed a pre-order, when will it be despatched?

We usually receive stock slightly before or on release date on which all orders are despatched immediately. Please note that release dates are subject to change by the publisher.

I have purchased the wrong item, can I cancel?

If you have purchased an item by mistake please contact our Customer Service Team, if the email is received before your order is despatched your order will be cancelled and a full refund will be issued.

When will my order be despatched?

Items are usually despatched within 24 hours Monday to Friday excluding public holidays. Orders are delivered by UPS or Royal Mail.

Do you offer shipping to my destination?

If your country cannot be selected during checkout we are unable to deliver.

Why does my item have additional days added for despatch?

Some items come from a different warehouse and may take slightly longer than usual to despatch

What is the returns procedure?

For more information on our returns procedure, please read our returns policy.

My order hasn't arrived yet, what should I do?

Please allow a reasonable amount of time for your order to arrive. Delivery usually takes 4-12 working days. If it still hasn't arrived after this time please contact our Customer Services Team.

If you still have any queries please do not hesitate to contact our Customer Services Team who will be more than happy to help.