View Cart (0)
CLEARANCE
Working the Phones : Control and Resistance in Call Cen...
Currently Unavailable
NewCondition BKB8043
0 0.00

Want to know when this item is back in stock? enter your email address below and we'll let you know when it's available to order!

Currently Unavailable
  • FREE delivery on orders over $50
  • Player Points Customer Rewards
  • Safe, secure checkout
  • Easy, hassle-free returns
Secure payment options.
Visa
Mastercard
PayPal
American Express
$Price drop notifications

Product Description

Working the Phones : Control and Resistance in Call Centres

*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017**Winner of the 2016 Labor History Best Book prize*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers., He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers.By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today.

Why Buy From Us?

Free shipping on orders over $50

Choose how fast you receive your order with the multiple delivery methods we have to offer.

Learn More

We have great customer service support.

Our main focus is to provide the best customer service possible to our community.

We're here for you.

We reward you on every purchase.

Every time you make a purchase at ozgameshop.com we give you 2.5% of the price you paid back in Player Points

See even more reasons

A trusted retailer in the industry.

For 15 years we have been working our hardest to ensure that our customers and suppliers can trust us.

Leave a Review

You need to be logged in to leave a comment.
Please log-in or if you have not yet got an account with us, you can register here.

Lightning Deal

Microsoft Windows 10 Professional OEM Download

Microsoft Windows 10 Professional OEM Download

Now $82.99
“Great prices, quick deliveries, exceptional deals and an extensive range of games!”
— M. Edmonds
ozgameshop.com
Loading

Price Drop Notification

Want to know when Working the Phones : Control and Resistance in Call Centres - ozgameshop.com drops below a certain price? Enter your email address and price below and we'll let you know when it drops below that price!

Hey! Stay with us...

Working the Phones : Control and Resistance in Call Centres
Currently Unavailable